To see what each step looks like on your phone, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • If your phone does not restore to its original condition, use a Hard Reset (Factory Reset) to initialize it.

    WARNING

    If you perform a Hard Reset, all user applications, user data and DRM licenses will be
    deleted. Please remember to backup any important data before performing a Hard Reset.
  • 1. Before resetting your phone, turn if off and then on again. This may fix some issues, if your phone won't turn off, remove and then reinsert the battery.
  • 2. Press and hold Volume up and Power buttons until the reset interface appears on the screen.
  • 3. Scroll to wipe data/factory reset by pressing the Volume down button.
  • 4. Press the Power button.
  • 5. Scroll to Yes -- delete all user data by pressing the Volume down button.
  • 6. Press the Power button.
  • 7. The phone will now wipe all contents.
  • 8. Press the Power button.
  • 9. The phone will now reboot to the initial setup screen.