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How do I check my balance and allowances?
To see what each step looks like on your phone, just click each step and check out the picture. You can also use the arrow keys on your keyboard.
- Download the My Account app from the Google Play store to access on your Alcatel OT Pixie 3(4)
Or, just text ACCOUNT to 80150 and we'll send you a link.
- 1. Touch My Account.
- 2. The My Account app will now be displayed.
Pay Monthly — You can keep tabs on how many minutes and texts you have left each month. Plus, see how much of your Mobile Web allowance you have remaining. You can even check when your allowances will be refreshed!
PAYG — You can check your balance and top up using the credit or debit card you've registered with us.
- Check your remaining balance and allowances by calling 789 for your Virgin Mobile phone.
You can also see exactly how much you've used in the last month by accessing Your Account where you can check your most recent calls and payments and even be able to see the last 60 calls or the last two weeks.