To see what each step looks like on your phone, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • All you need to do is:
  • 1. A message will appear: Enter PUK and new PIN code.
  • 2. Using the onscreen keypad, type in the eight digit PUK code, which you can get from the SIM card joining pack or from your account online click here or you can contact a member of the Virgin team on 0345 6000 789.
  • 3. Touch OK.
  • 4. Enter New PIN code.
  • 5. Touch OK.
  • 6. Enter the same PIN code.
  • 7. Touch OK.
  • 8. Home screen will be displayed.