To see what each step looks like on your phone, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • All you need to do is:
  • 1. A message will appear:
    Enter PUK

    Attempts left: 10
  • 2. Using the keypad, enter in the eight digit PUK code, which you can get from the SIM card joining pack or from your account online click here or you can contact a member of the Virgin team on 0345 6000 789.
  • 3. Press the OK key.
  • 4. Use the keypad and enter a new PIN code.
  • 5. Press the OK key.
  • 6. Use the keypad and enter the same PIN code.
  • 7. Press the OK key.
  • 8. The home screen will then be displayed.